Quality Management

To achieve each business group's mid-term visions and plans in accordance with Sunstar’s corporate philosophy and Global Quality Policies, the Sunstar Group operates with quality management systems and enhances the capabilities of employees and the quality of management. This allows us to address relevant risks and opportunities globally as one team and ensure our products and services are compliant with existing regulations worldwide.

Sunstar Global Quality Policies

Sunstar Group acts in the spirits of the corporate motto and commits to quality by:

  • Providing safe and beneficial products and services that fully meet the requirements and expectations of our customers worldwide.

To achieve this, we will improve the quality of our employees' work, strengthen our compliance efforts, and effectively operate our respective organizations and customer value creation processes.

Quality Management Structure

In response to the globalization of our business, locations which serve as CoEs (Centers of Excellence) for our various global products drive activities to improve quality through a structure in which they oversee the quality of their products for the whole world. As regulations around health and the environment become ever stricter, CoEs also work to formulate globally unified guidelines and improve quality and safety across the group and on a globally shared basis, while keeping track of the latest global standards and safety trends across countries, particularly in relation to the safety evaluations of important products.

Quality and Environmental Management System Certification

Title
Annotation
Table
Group Entities ISO9001 ISO13485 IATF16949 ISO14001 ISO50001
Sunstar Europe S.A.
Sunstar Interbros GmbH
Sunstar Engineering Europe GmbH
Sunstar Americas Inc.
Sunstar Engineering Americas Inc.
Sunstar Singapore Pte. Ltd.
Sunstar Chemical (Thailand) Co., Ltd.
Sunstar Engineering (Thailand) Co., Ltd.
PT. Sunstar Engineering Indonesia
Sunstar Guangzhou Ltd.
Sunstar Inc.
Sunstar Engineering Inc.

Major Initiatives

AI-Driven R&D: Advancing Quality and Sustainable Innovation (Americas)

US adhesive development team is leveraging AI-driven modeling to develop high-performance adhesives with fewer experiments, saving time, resources, and reducing environmental impact. In a recent corrosion resistance optimization project, adhesives were formulated, applied to galvanized steel assemblies, and tested to evaluate performance. Using a Self-Validating Ensemble Modeling (SVEM), key adhesive components influencing corrosion resistance were identified, minimizing the need for trial-and-error experiments.

This AI-enabled approach enhances formulation safety, improves product durability.

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Sharing and Recognizing Quality Improvement Initiatives (Japan)

Each department of the Consumer Business in Japan sets annual goals aimed at improving product and operational quality, aligned with the business plan, and carries out improvement activities accordingly. To share successful cases across the company, promote knowledge sharing, and enhance employee motivation, outstanding initiatives are recognized once a year through an internal award program.

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